User-generated content and travel: a case study on Tripadvisor.com
Date
2008
Authors
O'Connor, P.
Editors
O'Connor, P.
Hopken, W.
Gretzel, U.
Hopken, W.
Gretzel, U.
Advisors
Journal Title
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Type:
Conference paper
Citation
Information and Communication Technologies in Tourism 2008, 2008 / O'Connor, P., Hopken, W., Gretzel, U. (ed./s), pp.47-58
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Conference Name
Information and Communication Technologies in Tourism 2008 (23 Jan 2008 - 25 Jan 2008 : Innsbruck Austria)
Abstract
Consumer generated content is rapidly gaining traction as part of the purchase decision making process. After examining the implications for travel businesses, this paper focuses on TripAdvisor.com, the largest online network of travel consumers to establish its current practices and challenges. Using a sample of London hotels, it was shown that the system displays detailed, rich and relevant data for use by consumers in their travel planning. Analyses also suggest that the belief that the system is compromised by false reviews posted to enhance a hotels reputation or tarnish that of competitors is unfounded. Little evidence was found of characteristics that typify false reviews.
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Copyright 2008 Springer