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Quality of communication experience: definition, measurement, and implications for intercultural negotiations

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dc.contributor.authorLiu, L.A.
dc.contributor.authorChua, C.H.
dc.contributor.authorStahl, G.K.
dc.date.issued2010
dc.descriptionLink to a related website: http://epub.wu.ac.at/3046/2/comm2010_JAP_final_28_Jan_2010_with_author_infox.pdf, Open Access via Unpaywall
dc.description.abstractIn an increasingly globalized workplace, the ability to communicate effectively across cultures is critical. We propose that the quality of communication experienced by individuals plays a significant role in the outcomes of intercultural interactions, such as cross-border negotiations. In 4 studies, we developed and validated a multidimensional conceptualization of quality of communication experience (QCE) and examined its consequences in intracultural versus intercultural business negotiations. We proposed and found 3 dimensions of QCE namely, Clarity. Responsiveness, and Comfort. Findings from intercultural and same-cultural negotiations supported the hypotheses that QCE is lower in intercultural negotiation than in intracultural negotiation and that a higher degree of QCE leads to better negotiation outcomes. Moreover, we found evidence that the beneficial effects of higher QCE on negotiation outcomes are more pronounced in intercultural than in intracultural negotiations. We propose an agenda for future research and identify implications for practice.
dc.identifier.citationJournal of Applied Psychology, 2010; 95(3):469-487
dc.identifier.doi10.1037/a0019094
dc.identifier.issn0021-9010
dc.identifier.issn1939-1854
dc.identifier.urihttps://hdl.handle.net/11541.2/125713
dc.language.isoen
dc.publisherAmerican Psychological Association
dc.relation.fundingGeorgia State University Faculty Summer Research Grant
dc.rightsCopyright 2010 American Psychological Association
dc.source.urihttp://epub.wu.ac.at/3046/2/comm2010_JAP_final_28_Jan_2010_with_author_infox.pdf
dc.subjectquality of communication experience
dc.subjectintercultural negotiations
dc.subjectintracultural versus intercultural negotiations
dc.subjectcognitive, behavioral, and affective processes in negotiation
dc.subjectcross-cultural communication
dc.titleQuality of communication experience: definition, measurement, and implications for intercultural negotiations
dc.typeJournal article
pubs.publication-statusPublished
ror.mmsid9916122411701831

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