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Information-centric influence strategies for quality assurance in reverse logistics supply chains: external stakeholders' perspective

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dc.contributor.authorWijewickrama, M.K.C.S.
dc.contributor.authorChileshe, N.
dc.contributor.authorRameezdeen, R.
dc.contributor.authorOchoa, J.J.
dc.date.issued2022
dc.description.abstract<jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title><jats:p>The purpose of this paper is twofold: firstly, to identify the information-centric strategies of external stakeholders that influence the quality assurance (QA) in the reverse logistics supply chains (RLSC) of demolition waste (DW) and, secondly, to recognize the determinants for using each strategy.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title><jats:p>Semi-structured interviews were conducted with 21 professionals representing five external stakeholder groups: state and local government agencies, non-government organizations (NGOs), forward supply chain upstream and downstream actors. The data was analyzed based on Creswell's five-step process, and the conventional content analysis was used for coding and generating themes.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title><jats:p>The study found seven information-centric influence strategies: regulating, monitoring, leading, incentivizing, demolition approval, forming contracts and specifications. The state government organizations were the most dominant in influencing the QA in RLSC. All external stakeholders use both aggressive and cooperative strategies. The urgent, legitimate and economic core of the issue decides the type of strategy to exert an information-centric influence over the QA in RLSC of DW.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title><jats:p>To the author's best knowledge, this study is one of the first investigations performed based on a theoretical basis within the context of RLSC in the construction industry (CI). This study used empirical data to elaborate the stakeholder theory while providing new knowledge on stakeholder influence, particularly those relevant to information sharing. Thus, this study developed a theoretical base that future researchers in the study domain could use.</jats:p></jats:sec>
dc.identifier.citationBenchmarking, 2022; 29(6):1857-1888
dc.identifier.doi10.1108/bij-05-2021-0276
dc.identifier.issn1463-5771
dc.identifier.issn1758-4094
dc.identifier.orcidWijewickrama, M.K.C.S. [0000-0001-6259-0454]
dc.identifier.urihttps://hdl.handle.net/11541.2/25543
dc.language.isoen
dc.publisherEmerald
dc.rightsCopyright 2021 Emerald Publishing Limited Access Condition Notes: Accepted manuscript available after 1 October 2022
dc.source.urihttps://doi.org/10.1108/BIJ-05-2021-0276
dc.subjectdemolishing waste (DW)
dc.subjectexternal stakeholders
dc.subjectinformation-centric influence strategies
dc.titleInformation-centric influence strategies for quality assurance in reverse logistics supply chains: external stakeholders' perspective
dc.typeJournal article
pubs.publication-statusPublished
ror.fileinfo12232581280001831 13232581270001831 Open Access Postprint
ror.mmsid9916563074401831

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