The impact of coping strategies on occupational stress and turnover intentions among hotel employees
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(Published version)
Date
2018
Authors
Huang, S.S.
van der Veen, R.
Song, Z.
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Journal article
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Journal of Hospitality Marketing and Management, 2018; 27(8):926-945
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Abstract
This study examined the impact of problem solving, social support and avoidance as coping strategies on occupational stress and turnover intentions among hotel employees. Using a sample of 455 employees from seven hotels in Shandong Province, China, the study found that problem solving as a coping strategy predicts lower levels of occupational stress. Both social support and avoidance strategies were found to increase occupational stress instead. Occupational stress was positively correlated with hotel employees’ intentions to leave and the study furthermore clarified the role of occupational stress as an important mediator in the relationship between coping strategies and turnover intentions. Implications for hotel human resource management practices are discussed.
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Copyright 2018 Taylor and Francis
Access Condition Notes: Accepted manuscript available after 1 October 2019