Logistics or patient care : which features do independent Finnish pharmacy owners prioritize in a strategic plan for future information technology systems?
Date
2010
Authors
Westerling, A.M.
Haikala, V.E.
Bell, J.S.
Airaksnen, M.S.
Editors
Advisors
Journal Title
Journal ISSN
Volume Title
Type:
Journal article
Citation
Journal of the American Pharmacists Association, 2010; 50(1):24-31
Statement of Responsibility
Conference Name
Abstract
Objective: To determine Finnish community pharmacy owners' requirements for the next generation of software systems. Design: Descriptive, nonexperimental, cross-sectional study. Setting: Finland during December 2006. Participants: 308 independent pharmacy owners. Intervention: Survey listing 126 features that could potentially be included in the new information technology (IT) system. The list was grouped into five categories: (1) drug information and patient counseling, (2) medication safety, (3) interprofessional collaboration, (4) pharmacy services, and (5) pharmacy internal processes. Main outcome measure: Perceived value of potential features for a new IT system. Results: The survey was mailed to all independent pharmacy owners in Finland (n = 580; response rate 53% [n = 308]). Respondents gave priority to logistical functions and functions related to drug information and patient care. The highest rated individual features were tracking product expiry (rated as very or quite important by 100% of respondents), computerized drug-drug interaction screening (99%), an electronic version of the national pharmaceutical reference book (97%), and a checklist-type drug information database to assist patient counseling (95%). Conclusion: In addition to the high ranking for logistical features, Finnish pharmacy owners put a priority on support for cognitive pharmaceutical services in the next IT system. Although the importance of logistical functions is understandable, the owners demonstrated a commitment to strategic health policy goals when planning their business IT system.
School/Discipline
Dissertation Note
Provenance
Description
Access Status
Rights
Copyright 2010 American Pharmacists Association