An investigation into interpersonal conflicts in post-contract stage of Sri Lankan construction projects
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Date
2018
Authors
Samaraweera, A.
Sandanayake, Y.G.
Wijerathna, S.A.M.S.
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Conference paper
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The Tenth International Conference on Construction in the 21st Century, CITC-10, 2018, pp.546-554
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The Tenth International Conference on Construction in the 21st Century, CITC-10 (2 Jun 2018 - 4 Jun 2018 : Colombo, Sri Lanka)
Abstract
Construction project organisational context follows a temporary multi organisational approach with number of different parties involved, interacted and depended on each other. Due to such complex nature,interpersonal conflicts are inevitable in construction projects. These interpersonal conflicts affect project outcomes both positively and negatively. Hence, the aim of this research is to investigate the interpersonal conflicts in post-contract stage of Sri Lankan construction projects.
This research aim was approached through a quantitative survey research design by using a structured questionnaire as the data collection technique. Questionnaire consisted of questions to analyse data using Analytic Hierarchy Process and a Likert scale to analyse data using the 'mode' value of the responses. Data were collected from a purposive sample of 30 professionals in Sri Lankan construction industry. Findings indicate that task conflicts are the most experienced type of conflicts than process and relationship conflicts in post-contract stage of Sri Lankan construction projects.
'Conflicts on resource distribution' is the most experienced sub type of interpersonal conflicts. The most experienced positive influences of interpersonal conflicts consist of:'force to take better managerial decisions', 'introduction of creative solutions to problems' and, 'increase of the ability to give and receive constructive feedback'. The most experienced negative influence of conflicts includes its contribution to delays in projects. These findings are important for construction professionals for better management of human resources in construction projects.
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Copyright 2018 The Authors