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Adoption of social media services: the case of local government organizations in Australia

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dc.contributor.authorSharif, M.
dc.contributor.authorTroshani, I.
dc.contributor.authorDavidson, R.
dc.contributor.editorSun, T.E.
dc.contributor.editorYearwood, J.
dc.date.issued2014
dc.description.abstractThe increasing diffusion of social media is attracting government organizations worldwide, including local government. Social media can help local government improve the manner in which it is engaged with community and its responsiveness whilst offering cost savings and flexibility. Yet, there is paucity of research in relation to the adoption of social media Web services in local government organizations. The aim of this chapter is to investigate the factors that drive the adoption of social media Web services within Australian local government. Using qualitative evidence, the authors find technological, organizational, and environmental factors that drive the decisions of local government organizations to adopt social media Web services. In addition to extending the existing body of knowledge, this chapter offers insight concerning important managerial implications for helping local governments to better understand social media adoption in their organizations.
dc.description.statementofresponsibilityMohd Hisham Mohd Sharif, Indrit Troshani and Robyn Davidson
dc.identifier.citationHandbook of Research on Demand-Driven Web Services: Theory, Technologies and Applications, 2014 / Sun, T.E., Yearwood, J. (ed./s), Ch.13, pp.287-303
dc.identifier.doi10.4018/978-1-4666-5884-4.ch013
dc.identifier.isbn1466658843
dc.identifier.isbn9781466658844
dc.identifier.orcidTroshani, I. [0000-0002-4266-2833]
dc.identifier.orcidDavidson, R. [0000-0001-7371-1274]
dc.identifier.urihttp://hdl.handle.net/2440/90214
dc.language.isoen
dc.publisherIGI Global
dc.publisher.placeUnited States
dc.source.urihttps://doi.org/10.4018/978-1-4666-5884-4.ch013
dc.subjectComputers
dc.titleAdoption of social media services: the case of local government organizations in Australia
dc.typeBook chapter
pubs.publication-statusPublished

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