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The relationship between self-determination theory, motivational types, emotional labour and client embeddedness

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dc.contributor.authorTreuren, G.J.M.
dc.contributor.authorManoharan, A.
dc.contributor.authorStothard, C.
dc.contributor.authorHutchinson, C.
dc.contributor.conference31st Conference of the Australian and New Zealand Academy of Management (ANZAM) (5 Dec 2017 - 8 Dec 2017 : Melbourne, Victoria)
dc.date.issued2017
dc.description.abstractClient embeddedness theory has relied on the assumption that the relationship between employee and client is the result of a positive, altruistic motivation held by the employee. Developing insights from emotional labour and self-determination theories, we propose that the employee-client relationship at the heart of client embeddedness may be based on less altruistic, less self-generated reasons. We develop an explanation, first, to explain how client embeddedness may be created by a non-altruistic employee motivation, and, second, how an employee’s controlled motivation may evolve to be increasingly autonomous.
dc.identifier.citationProceedings of the Australian and New Zealand Academy of Management conference: creative disruption: managing in a digital age, 2017, vol.12, pp.42-54
dc.identifier.urihttps://hdl.handle.net/11541.2/130588
dc.language.isoen
dc.publisherANZAM
dc.publisher.placeAustralia
dc.rightsCopyright 2017 The authors
dc.source.urihttps://www.anzam.org/wp-content/uploads/2018/02/ANZAM-2017-155.pdf
dc.subjectclient
dc.subjectembeddedness
dc.subjectself-determination
dc.subjectmotivation
dc.subjectemotional labour
dc.titleThe relationship between self-determination theory, motivational types, emotional labour and client embeddedness
dc.typeConference paper
pubs.publication-statusPublished
ror.fileinfo12160796800001831 13160796790001831 ANZAM-2017-155.pdf
ror.mmsid9916171104901831

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