Who can you trust? The predicament for diverse workgroups
Date
2004
Authors
Ho, Christine
Editors
Advisors
Journal Title
Journal ISSN
Volume Title
Type:
Conference paper
Citation
Statement of Responsibility
Christine D. Ho
Conference Name
ANZAM Conference (18th : 2004 : Dunedin, N.Z.)
Abstract
This paper sought to explore the role trust played within diverse work groups. It was considered from the viewpoint of relational demography within a large Australian financial services organisation. Partial support was found for the hypotheses proposed. Heterogeneity in age showed lower calculus- and identification-based trust, while education dissimilarity lowered these dimensions of trust, as well as knowledge-based trust. This suggested that dissimilarity disrupts the willingness to cooperate and communicate within the work group. However, when group members shared a similar parental status greater calculus- and identification-based trusts were demonstrated. Further, similarity in job status resulted in significant knowledge-based trust, as members may have perceived commensurate levels of understanding and knowledge of the job.
School/Discipline
Business School