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Chronically ill Australians' satisfaction with accessibility and patient-centredness

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dc.contributor.authorJayasinghe, U.
dc.contributor.authorProudfoot, J.
dc.contributor.authorHolton, C.
dc.contributor.authorDavies, G.
dc.contributor.authorAmoroso, C.
dc.contributor.authorBubner, T.
dc.contributor.authorBeilby, J.
dc.contributor.authorHarris, M.
dc.date.issued2008
dc.descriptionCopyright © 2008 International Society for Quality in Health Care and Oxford University Press
dc.description.abstract<h4>Objective</h4>To evaluate the association of characteristics of patients and general practices with patient assessment of quality of care.<h4>Design</h4>Cross-sectional multi-practice study using the general practice assessment survey.<h4>Setting</h4>General practices in Australia.<h4>Participants</h4>Ninety-six general practices and 7505 chronic illness patients aged >or=18 years.<h4>Main outcome measures</h4>Access of care and patient-centredness.<h4>Results</h4>Two factors were identified in factor analysis: 'Access of care' and 'Patient-centredness'. Multilevel regression analysis showed significant associations between patients' assessments and patient and practice characteristics. Patients from smaller practices (one to three general practitioners) reported better access to care compared with larger practices. Patients from urban areas were more satisfied with patient-centredness than those from rural areas. Self-reported health status and age had a positive and home ownership, employment and education, and patients from non-English-speaking countries a negative relationship with both scores. Females were more satisfied with patient-centredness.<h4>Conclusions</h4>Patient assessments of quality of care and patient-centredness were strongly associated with practice and patient characteristics. This has important implications for interpreting assessments of the quality of primary care, and for policy and practice measures designed to improve this.
dc.description.statementofresponsibilityUpali W. Jayasinghe, Judy Proudfoot, Chris Holton, Gawaine Powell Davies, Cheryl Amoroso, Tanya Bubner, Justin Beilby, and Mark F. Harris
dc.identifier.citationInternational Journal for Quality in Health Care, 2008; 20(2):105-114
dc.identifier.doi10.1093/intqhc/mzm071
dc.identifier.issn1353-4505
dc.identifier.issn1464-3677
dc.identifier.urihttp://hdl.handle.net/2440/47577
dc.language.isoen
dc.publisherOxford Univ Press
dc.source.urihttp://intqhc.oxfordjournals.org/cgi/content/abstract/20/2/105
dc.subjectgeneral practice assessment survey, patient satisfaction with accessibility and patient-centredness, patient and practice characteristics, factor analysis, multilevel regression model, assessment of quality of primary care
dc.titleChronically ill Australians' satisfaction with accessibility and patient-centredness
dc.typeJournal article
pubs.publication-statusPublished

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