Tourist experience and language barriers in intercultural tourist-host contact : a case study of Chinese tourists' experiences /
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(Published version)
Date
2020
Authors
Jones, Julia Josefa
Editors
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Journal Title
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Type:
thesis
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Abstract
This thesis investigates the role of language barriers to the experience and satisfaction of Chinese tourists to Kangaroo Island. Findings of this study show that language barriers between tourists and host can (1) hinder the facilitation of the experience by service providers, (2) limit the active involvement of tourists in the experience, (3) impact the experience even when the tourist is not actively involved in its creation and, (4) affect overall satisfaction levels. The findings question the meaning of passive participation and the study introduces a new definition which addresses the tourists’ mental and emotional engagement during the experience. The results assist in optimising the interpersonal tourist-host encounter and improve the understanding of tourist experiences in non-English-speaking tourist markets.
School/Discipline
University of South Australia. UniSA Business.
UniSA Business
UniSA Business
Dissertation Note
Thesis (Masters by research(Tourism Management))--University of South Australia, 2021.
Provenance
Copyright 2021 Julia Josefa Jones.
Description
1 ethesis 117 pages :
colour illustrations.
Includes bibliographical references (pages 92-106)
colour illustrations.
Includes bibliographical references (pages 92-106)
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506 0#$fstar $2Unrestricted online access