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Tourist experience and language barriers in intercultural tourist-host contact : a case study of Chinese tourists' experiences /

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dc.contributor.authorJones, Julia Josefa
dc.contributor.schoolUniversity of South Australia. UniSA Business.
dc.contributor.schoolUniSA Business
dc.date.issued2020
dc.description1 ethesis 117 pages :
dc.descriptioncolour illustrations.
dc.descriptionIncludes bibliographical references (pages 92-106)
dc.description.abstractThis thesis investigates the role of language barriers to the experience and satisfaction of Chinese tourists to Kangaroo Island. Findings of this study show that language barriers between tourists and host can (1) hinder the facilitation of the experience by service providers, (2) limit the active involvement of tourists in the experience, (3) impact the experience even when the tourist is not actively involved in its creation and, (4) affect overall satisfaction levels. The findings question the meaning of passive participation and the study introduces a new definition which addresses the tourists’ mental and emotional engagement during the experience. The results assist in optimising the interpersonal tourist-host encounter and improve the understanding of tourist experiences in non-English-speaking tourist markets.
dc.description.dissertationThesis (Masters by research(Tourism Management))--University of South Australia, 2021.
dc.identifier.urihttps://hdl.handle.net/11541.2/25591
dc.language.isoen
dc.provenanceCopyright 2021 Julia Josefa Jones.
dc.subjecttourist experience;intercultural tourist host contact;passive participation experience
dc.subject.lcshChinese
dc.subject.lcshIntercultural communication.
dc.subject.lcshTourism
dc.subject.lcshVisitors, Foreign
dc.titleTourist experience and language barriers in intercultural tourist-host contact : a case study of Chinese tourists' experiences /
dc.typethesis
dcterms.accessRights506 0#$fstar $2Unrestricted online access
ror.fileinfo12233194180001831 13233194140001831 Jones, Julia -Thesis
ror.mmsid9916565786601831

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