The role of cross-functional teams on the alignment between technology innovation effectiveness and operational effectiveness
Date
2011
Authors
Santa, R.
Bretherton, P.
Ferrer, M.
Soosay, C.
Hyland, P.
Editors
Advisors
Journal Title
Journal ISSN
Volume Title
Type:
Journal article
Citation
International Journal of Technology Management, 2011; 55(1/2):122-137
Statement of Responsibility
Conference Name
Abstract
Organisations are increasingly investing in complex technological innovations, such as enterprise information systems, with the aim of improving the operation of the business, and in this way gaining competitive advantage. However, the implementation of technological innovations tends to have an excessive focus on either technology innovation effectiveness, or the resulting operational effectiveness. Focusing on either one of them is detrimental to long-term performance. Cross-functional teams have been used by many organisations as a way of involving expertise from different functional areas in the implementation of technologies. The role of boundary spanning actors is discussed as they bring a common language to the cross-functional teams. Multiple regression analysis has been used to identify the structural relationships and provide an explanation for the influence of cross-functional teams, technology innovation effectiveness and operational effectiveness in the continuous improvement of operational performance. The findings indicate that cross functional teams have an indirect influence on continuous improvement of operational performance through the alignment between technology innovation effectiveness and operational effectiveness.
School/Discipline
Dissertation Note
Provenance
Description
Access Status
Rights
Copyright 2011 Inderscience Publishers