Innovation capability: contrasting a service industry with the manufacturing sector

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dc.contributor.authorBalan, P.
dc.contributor.authorLindsay, N.
dc.contributor.authorO'Connor, A.
dc.contributor.conferenceAGSE International Entrepreneurship Research Exchange (6th : 2009 : Adelaide, Australia)
dc.contributor.organisationEntrepreneurship, Commercialisation and Innovation Centre
dc.date.issued2009
dc.description.abstractInnovation Capability (IC) describes the ability of a firm to support the development of new products,services, processes, and systems. The few published studies of IC have tended to focus on the manufacturing sector and on product innovation. This exploratory research is the first stage of a larger study to investigate IC in the services sector with the Australian hotel sector as the case study.In-depth interviews were carried out with 51 hotel owner-managers across Australia, and thisresearch finds that the capabilities that influence innovation in a service industry are radicallydifferent to those that are common to the manufacturing sector.
dc.description.statementofresponsibilityPeter Balan, Noel Lindsay and Allan O'Connor
dc.description.urihttp://www.swinburne.edu.au/lib/ir/onlineconferences/agse2009/papers-byauthor.htm
dc.identifier.citationProceedings of the Sixth Annual AGSE International Entrepreneurship & Innovation Research Exchange, 2009: pp.93-106
dc.identifier.isbn9780980332858
dc.identifier.orcidLindsay, N. [0000-0001-8912-6141]
dc.identifier.orcidO'Connor, A. [0000-0003-1197-7805]
dc.identifier.urihttp://hdl.handle.net/2440/58052
dc.language.isoen
dc.publisherSwinburne
dc.publisher.placeCDROM
dc.rights© Swinburne
dc.titleInnovation capability: contrasting a service industry with the manufacturing sector
dc.typeConference paper
pubs.publication-statusPublished

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