Patient Journey Mapping: emerging methods for understanding and improving patient experiences of health systems and services
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(Published version)
Date
2024
Authors
Bulto, L.N.
Davies, E.
Kelly, J.
Hendriks, J.M.
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Journal article
Citation
European Journal of Cardiovascular Nursing, 2024; 23(4):429-433
Statement of Responsibility
Lemma N. Bulto, Ellen Davies, Janet Kelly, and Jeroen M. Hendriks
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Abstract
Patient journey mapping is an emerging field of research that uses various methods to map and report evidence relating to patient experiences and interactions with healthcare providers, services and systems. This research often involves the development of visual, narrative, and descriptive maps or tables, which describe patient journeys and transitions into, through and out of health services. This methods corner paper presents an overview of how patient journey mapping has been conducted within the health sector, providing cardiovascular examples. It introduces six key steps for conducting patient journey mapping and describes the opportunities and benefits of using patient journey mapping and future implications of using this approach.
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Published 2 February 2024
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© The Author(s) 2024. Published by Oxford University Press on behalf of the European Society of Cardiology. This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial License (https://creativecommons.org/licenses/by-nc/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited. For commercial re-use, please contact journals.permissions@oup.com.