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Electronic Commerce, Customer Service and Human Resource Strategies: understanding the issues in an Australian Retail Banking context

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dc.contributor.authorBlount, Y.
dc.contributor.authorCastleman, T.
dc.contributor.authorSwatman, P.M.C.
dc.contributor.conference(1 Dec 2002 : Melbourne, Australia)
dc.date.issued2002
dc.identifier.citationProceedings of the 7th CollECTeR Conference on Electronic Commerce, 2002
dc.identifier.urihttps://hdl.handle.net/1959.8/51359
dc.language.isoen
dc.publisherCollECTeR 2002
dc.publisher.placeMelbourne, Australia
dc.rightsCopyright status unknown
dc.titleElectronic Commerce, Customer Service and Human Resource Strategies: understanding the issues in an Australian Retail Banking context
dc.typeConference paper
pubs.publication-statusPublished
ror.mmsid9915913693401831

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